Minehead Medical Centre - a review of patient access and care at Minehead Medical Centre

Healthwatch Somerset undertook further engagement with people living in Minehead on access to primary care.

Key findings

• People are experiencing extended wait times for appointments
• The feedback indicated that a lack of GP’s registered at the surgery creates barriers in patient-doctor relationships
• The reliance on locum GP’s creates gaps in continuity of care
• Some patients have fed back that they have concerns about medical documentation. For example, a few respondents said their medical records hadn't been updated, e.g. previous appointments consultation, medical issue not on notes, missing correspondence.