Supporting LGBTQ+ people in Brighton and Hove to share their experiences of health and social care services
Download (PDF 1.33 MB)Summary of report content
Healthwatch Brighton and Hove worked in partnership with Brighton and Hove LGBT Switchboard to deliver this project, on behalf of the CQC. The main aim was to find out how existing feedback systems could be improved.
- A total of 120 people completed two surveys, including 59 young younger people aged 16-25.
- Via surveys, 24 people shared their feedback on health and social services which was shared with the CQC.
- 15 people shared their views through 3 focus groups.
- They interviewed 4 leads of local LGBTQ+ groups.
- They conducted one-to one interviews with 9 local people, to gather more of their views.
Key recommendations from participants to the CQC:
- Provide support for people when reliving traumatic experiences.
- Offer advocacy services.
- Create a dedicated CQC public-friendly feedback website which explains impacts & outcomes (“You Said. We Did”).
- Gather collective LGBTQ+ concerns (not just individual) via local organisations on a regular basis. Offer simpler and quicker ways to feedback.
- Consider a friendlier term for “inspectors”.
- Offer LGBTQ+ CQC staff for patients to talk to. Advise people at the point they receive care of feedback options (leaflets, QR codes, a facility on NHS App “How was your care today?”)
- CQC - become an LGBTQ+ ally. Achieve Stonewall Top 100 employer for LGBTQ+ people. Accept an offer of training from local LGBTQ+ groups.
- Fund local LGBTQ+ groups to deliver engagement activities on the CQC’s behalf and reward participants.
- Enable feedback to be shared via LGBTQ+ groups.
- Ensure language in forms is inclusive e.g. ask for preferred pronouns.
- Ensure feedback forms open up a conversation with patients.