Information and Signposting Service: enquiries during May 2022

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Summary of report content

Healthwatch East Sussex sets out details of the 47 information and signposting enquiries it received in May 2022. 

The main enquiry themes were GP services and access to NHS dentistry. Key themes on GPs included patients being unable to get through to their surgery over the phone and the lack of available face to face appointments.

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General details

Local Healthwatch
Healthwatch East Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Complaints
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
General outpatients and hospital-based consultants
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Adult social care, including care packages and social workers
Emergency department (inc A&E)
NHS 111

Details of people who shared their views

Number of people who shared their views
47
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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