Annual Report 2024/2025

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Summary of report content

Healthwatch Sunderland report on their key achievements during 2024/2025.

During this time:

  • 1729 people shared their experiences of health and social care services with them, helping to raise awareness of issues and improve care.
  • 1432 people came to them for clear advice and information on topics such as hospital care and finding an NHS dentist.
  • Healthwatch Sunderland published 4 reports about the improvements people would like to see in areas of primary care services and support for young people.
  • Their most popular report was Access to Primary Care, which highlighted some of the barriers individuals face in accessing Primary Care services, and how these can be improved. Local NHS and other providers are continually using their report to improve services in Sunderland.

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General details

Local Healthwatch
Healthwatch Sunderland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Health inequality
Quality of treatment
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Focus group
General feedback
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
Equipment services (including wheelchairs, incontinence, home adaptations)
General Practice (GP)
Memory clinic
Social prescribing
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
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