GP website review

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Summary of report content

Healthwatch Cornwall volunteers reviewed all 58 GP practice websites listed on the Kernow Clinical Commission Group (KCCG) website. Their aim was to find out how easy it is to find key information that is up to date, clear and easy to understand; recognise what is working well and highlight what could be improved; and encourage GP surgeries to continue to provide the best information and support possible.

The report highlights the findings covering five key areas of focus:

  • Finding basic, up to date information including navigating sites, layout and appearance and accessibility
  • Patient Participation Group (PPG) activity
  • Signposting
  • Opportunity to provide feedback
  • COVID 19 information

The report contains recommendations by Healthwatch based on their findings and a good practice guide for providers to follow.

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
10
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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