Enter and view: Jasmine House

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Summary of report content

On 6 March 2025, Healthwatch Surrey visited Jasmine House, a short break respite care service for adults with a learning disability and health care needs. The visit was requested by the learning disability management team at Surrey and Borders NHS Partnership NHS Foundation Trust.

On the day, data were collected from the service manager, one service user, and five family members of service users. A further two five family members of service users provided feedback via a survey following the visit. Feedback was generally positive with family members praising the staff and commented feeling “safe” when their family member was staying. Healthwatch Surrey made five recommendations in the report, relating to scheduling stays, transport, and updating the small garden.

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Patient/resident safety
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Respite Care
Name of service provider
Jasmine House

Details of people who shared their views

Number of people who shared their views
8
Types of disabilities
Learning disability or difficulties
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