What we're hearing about Glenlyn Medical Centre

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Summary of report content

Healthwatch Surrey received feedback from some patients at Glenlyn Medical Centre - to look further into their comments, they visited the practice in February 2024 and ran a survey. They repeated this in November 2024.

This report is based on the feedback they have received about the practice from both of these routes. It is designed to highlight the themes they have been hearing about and includes quotes from local people to provide context on these themes.

Key themes

  • Ease of appointment booking
  • Appointment booking methods
  • Whether it has become easier to phone the practice
  • Accessibility of sites
  • Patient understanding of the multi -disciplinary team
  • Access to medical records
  • Communication requirements
  •  

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
Survey

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
155
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