What we're hearing about the Molebridge Practice

From the engagement events that Healthwatch Surrey organized they gathered insights from people living in the catchment area for The Molebridge Practice. 

The insights have been organized under a number of themes as follows: 

• Engagement with Healthwatch Surrey 

• Communications about the changes

• Accessing the practice changes

• Quality of service delivery

• Service continuity 

• Ongoing concerns

The following recommendations were made following this research:

1. Communications to reassure patients that The Molebridge Practice is now under new management and that the services will improve over the next few months.
2. Ongoing communications to reassure patients that both sites within The Molebridge Practice will continue despite perceptions that patients have left and this may make the 2 sites unviable.
3. Address the issues of getting and making appointments by offering timely appointments and more accessible ways to book (support to use the practice app, access to book appointments through the NHS app accessible web portal and longer telephone window for booking).
4. Transparency about what services the practices can offer such as dressing post operative wounds and when people need to attend a walk-in centre.
5. Ensuring the practices are open to the public consistently against a published timetable.
6. Making sure stocks of essential items are available for nursing and clinical staff.
7. Engagement with the community to rebuild confidence in The Molebridge Practice.