Enter and View Report: Whitwick Road GP Surgery

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire carried out an announced enter and view visit to Whitwick Road GP Surgery on 16 March 2022.

Summary of the findings:

• The waiting areas were spacious and clean.

• 96% of patients have had a telephone or online consultation with the doctor.

• Patients told us that the telephone system could be improved, and people found it frustrating to call at 8am to get an appointment.

• However, 74% of patients told us that for urgent appointments they could normally see the doctor or nurse on the same day.

• Patients highly rated the repeat prescription service.

• 92% of patients were ‘completely or very satisfied’ with the quality of medical care and treatment at this surgery.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Whitwick Road GP Surgery

Details of people who shared their views

Number of people who shared their views
0
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