What we're hearing about waiting for care - May 2025

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Summary of report content

Healthwatch Surrey undertook an analysis of their feedback about waiting for elective care. 

The report highlights:

  • The need for better support, including information, whilst waiting
  • The emotional toll that waiting can take
  • The impact of very long waiting lists, which are exacerbated by time taken to explore other treatments

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated
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