Insight Bulletin - March 2025

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Summary of report content

Healthwatch Surrey report on key themes in their feedback data in March 2025.  During this period they heard from 181 people.

The report covers:

  • Thanks and praise for GP practices
  • Spotlight on eye care
  • Spotlight on social care
  • Hospitals - perceived lack of accountability

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Complaints
Consent, choice, user involvement and being listened to
Cost and funding of services
Discharge
Integration of services and communication between professionals

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Discharge lounge/ discharge team/ discharge to assess
General Practice (GP)
Hospital services- not stated
PALS

Details of people who shared their views

Number of people who shared their views
181
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