Patient experience report 2021/22, Quarter 4: January - March

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Summary of report content

This is a summary of the data from Jauary to March 2022 of Healthwatch Lewisham's Patient Experience programme. Healthwatch Lewisham collects patient experience data from face-to-face engagement, online review collection, its Digital Feedback Centre, and a patient experience survey.

This report represents the voices of Lewisham residents during Q4 (January-March). During this period the Patient Experience Programme received 1,090 feedback comments. Of these comments, 61%(661) comments had a positive rating, 34%(375) were negative and 5%(54) were neutral.

 

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General details

Local Healthwatch
Healthwatch Lewisham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Focus group
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
1090
Age group
18 to 24 years
25 to 49 years
65 to 79 years
80+ years
Gender
Women
Men
Ethnicity
Asian / Asian British: Any other Asian / Asian British background
Black / Black British: Any other Black / Black British background
Mixed / Multiple ethnic groups: Any other Mixed / Multiple ethnic groups background
White: Any other White background
Black / Black British: African
Arab
Asian / Asian British: Bangladeshi
Black / Black British: Caribbean
Asian / Asian British: Chinese
White: British / English / Northern Irish / Scottish / Welsh
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