Annual Survey Results

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Summary of report content

Healthwatch Newcastle released their annual survey for public engagement in order to establish their priorities to work on for the upcoming financial year 2026-2027. They heard from 297 people.

The report looks at findings about the following services:

  • Ambulances
  • Dentists
  • GPs
  • Hospital
  • Long Covid clinics
  • Mental health
  • NHS 111
  • Pharmacies
  • Physiotherapy
  • Services for people on the autism spectrum
  • Sexual health
  • Social care
  • Social prescribing

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General details

Local Healthwatch
Healthwatch Newcastle Upon Tyne
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Integration of services and communication between professionals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General Practice (GP)
Hospital services- not stated
Long Covid clinics or treatment
Pharmacy
Physiotherapy
Services for people with Autism/on the Autism spectrum
Sexual health
Social prescribing

Details of people who shared their views

Number of people who shared their views
297
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