Enter and Views - Pharmacies 2025

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Summary of report content

Healthwatch Telford & the Wrekin undertook a series of enter and view visits of local pharmacies in 2024 to understand the challenges that pharmacies were experiencing having to deliver additional work such as Pharmacy First.  They spoke to 28 pharmacists and 80 patients.

In conclusion, most customers were happy that they received a good service from their local Pharmacy staff. 

Pharmacists though, have had a varied experience relating to Pharmacy First and there is a certain lack of confidence in the way the scheme is run. They feel under mounting pressure from the increasing expectations and some challenges are not welcome.

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training
Medication
Prescription

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
108
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