Accident and Emergency Report

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Summary of report content

Healthwatch Telford and Wrekin decided to undertake a survey of people's experience of A&E following a Channel 4 Dispatches programme, a CQC inspection and following receipt of feedback from the public.  They heard from 252 people.

Two thirds of people rated their overall experience of care while in the A&E Department as poor or very poor. 

Nearly two in five people reported waiting for up to four hours and 61% waited over four hours to see a doctor. 

Two thirds had negative comments about their care and treatment at A&E. 

 

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Patient/resident safety
Privacy and confidentiality
Triage and admissions
Waiting times- punctuality and queuing on arrival
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
252
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