Enter and View: The Robert Darbishire Practice

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Summary of report content

Healthwatch Manchester undertook an enter and view visit to the Robert Darbishire Practice on 29 April 2025.  They spoke to 13 people.

The report looks at:

  • The internal and external environment
  • Patient experience of booking appointments, having consultations and giving feedback
  • Staffing and staff training
  • The practice manager's and staff's experience of appointments and consultations

The report contains six recommendations about the accessible information standard, signage, fire safety, information in different languages and installing a ramp.

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General details

Local Healthwatch
Healthwatch Manchester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Complaints
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
13
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