Enter and view: Prestige Medical Group

Healthwatch Lancashire undertook an enter and view visit to Parkside Surgery on 3 March 2025.  They spoke to 19 people.

Healthwatch Lancashire representatives viewed facilities that were available at the Parkside practice. This included the waiting area, reception office, clinical rooms and the staff areas which appeared clean and free from clutter. 

Feedback received on the day patients were mainly positive about the care and support that they received from professionals at the practice. However, there were some concerns raised by patients about the appointment making process and the long waiting times that they were experiencing on the day. Although there was a large queue observed on the day, staff were observed to be polite and courteous with patients and ensured that they received the information that they needed about their medications or appointments. 

There were some positive comments made about the online appointment booking process and the callback facility, where it made the process simpler. However, there were also some concerns raised about the availability of places in the callback queue and some uncertainty about whether patients would be able to keep their place once they requested a callback.