What are people in Bolton telling us about hospital waiting times?

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Summary of report content

Healthwatch Bolton undertook a survey about elective care waiting times.  19 people responded to their survey.

  • The majority of respondents are waiting to have a consultation/investigation
  • The majority of respondents were given no information whilst waiting for their treatment
  • Delays to receiving hospital treatment impacted on people’s mental health, pain experience and ability to work and carry out daily household tasks.
  • However people got good support with pain relief.
  • Communication was also mentioned as being problematic for people: Not knowing when they would receive an appointment for their treatment.
  • Only a minority of people had had their appointment/treatment cancelled
  • The majority of respondents would be happy to receive their treatment at any hospital in England

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General details

Local Healthwatch
Healthwatch Bolton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
Name of service provider
Bolton NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
19
Age group
25 to 49 years
65 to 79 years
80+ years
Gender
Women
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
No
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