Patient Experience - Pharmacy Services 1 April 2021 - 31 March 2022

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Summary of report content

Healthwatch Devon, Plymouth and Torbay undertook an analysis of their feedback about pharmacy services during the period April 2021 to March 2022. During this period they received 58 pieces of feedback. Nearly three quarters of the feedback was negative.

The main issues raised in the feedback were:

  • Issues around prescriptions/repeat prescriptions
  • Staff attitudes
  • Service Delivery/Opening Hours
  • Communication/Telephone access

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General details

Local Healthwatch
Healthwatch Devon
Healthwatch Plymouth
Healthwatch Torbay
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
58
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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