Elmham Surgery Feedback

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Summary of report content

In November 2024, Healthwatch Norfolk visited Elmham Surgery to speak with patients about their experience with health and social care services. From this visit they received 21 reviews for the practice.

Overall, patients felt satisfied with their experiences of care at Elmham Surgery once they had managed to be seen, with people praising the attitude of staff members across the practice. However, some people did note that they had issues navigating the online system for booking Elmham Surgery Feedback Report- November 2024 2 appointments, as well as not being able to get appointments close to the time of booking.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
21
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