Welcome Home pilot evaluation
Download (PDF 1.05 MB)Summary of report content
During the Coronavirus pandemic the voluntary sector began working to provide low level intervention and support to local people, in an attempt to alleviate pressure on statutory services. One part of this support was the introduction of the Welcome Home Service, which aimed to help people resettle at home after a stay in hospital and help them to re-establish connections in their local community, if necessary. It was hoped that in doing this, people would be less likely to return to hospital soon after returning home and would develop local connections to aid with any isolation or loneliness which they may be feeling.
Healthwatch North Lincolnshire was asked to complete an independent evaluation of the service to establish its impact on the lives of those who received it, and the potential impact on other services. Volunteers contacted service users to do an initial structured interview. Follow up calls were conducted 3 weeks later, to assess the impact the service had on people. The evaluation ran from the end of August to the start of October 2021.
Overall, the Welcome Home service has been well received by those who have used it, however the report also makes 5 recommendations for the service, and one for Northern Lincolnshire and Goole NHS Trust.