Enter and view: Hospital discharge

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Summary of report content

Healthwatch Brent undertook announced enter and view visits to four care homes to understand issues around hospital discharge.

The report looks at:

  • Quality of care
  • Opportunities for visiting
  • Activities and facilities
  • Experiences of staff
  • Access to information and health services
  • Experiences of hospital discharge

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General details

Local Healthwatch
Healthwatch Brent
Publication date
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Discharge
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Discharge lounge/ discharge team/ discharge to assess

Details of people who shared their views

Number of people who shared their views
37
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