Cornish Communities in Focus: evolving voices in mental health

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Summary of report content

Healthwatch Cornwall undertook an in-depth review of Cornwall's mental heath services , identifying key challenges, gaps in provision, what is working well and opportunities for improvement. They undertook a survey, used feedback, enter and view and data from the Cornwall Partnership NHS Foundation Trust.  Altogether they spoke to 514 people.

Key findings

Severe Workforce Shortages: Cornwall faces a severe shortage of Mental Health Practitioners (MHPs) in GP surgeries, with only 19 currently employed by CPFT—far below the target of 46-leading to inconsistent access to early mental health support.

Excessive Waiting Times: Individuals seeking neurodivergent assessments face some of the longest delays in the country, with waiting times of up to 11 years for adult autism diagnoses and six years for ADHD assessments. 

Barriers to Specialist Care: Despite 30,000 referrals to specialist services, many individuals are denied care due to restrictive eligibility criteria. 

Rural and Coastal Health Inequalities: Geographic isolation, limited crisis services, and transportation barriers create disparities in access to mental health care. 

Out-of-County Placements: A shortage of local specialist inpatient facilities forces many patients—especially those with complex conditions—to seek care outside Cornwall, disrupting continuity of care and increasing pressure on families. 

Funding and Service Fragmentation: A shift in funding from NHS services to voluntary sector organisations raises concerns about sustainability, specialist expertise, and the risk of service fragmentation. 

Limited Treatment Options: Many service users feel that current approaches rely too heavily on Cognitive Behavioural Therapy (CBT) and medication, with limited access to alternative therapies tailored to individual needs.

Conclusion: Cornwall’s mental health services face significant challenges, but targeted improvements in resource use, service integration, and early intervention can create a more accessible, coordinated, and sustainable system for all residents.

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Key themes
Access to services
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Parking and transport
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Eating Disorder Clinics and Services
Hospital-based psychiatric care
Mental health crisis service
Services for people with Autism/on the Autism spectrum

Details of people who shared their views

Number of people who shared their views
514
Types of disabilities
Mental health condition
Types of long term conditions
Mental health condition
Seldom heard groups
People who are geographically isolated
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