Enter and view: Talbot House

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Summary of report content

Healthwatch Staffordshire undertook an enter and view visit to Talbot Care Home on 16 April 2025.  They spoke to 14 people.

The report looks at:

  • The internal and external environment
  • Management
  • Staffing
  • Staff feedback
  • Resident experience
  • Feedback from relatives

The report has eight recommendations about communication with relatives, general maintenance, community engagement, volunteer support and lunch presentation.

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Patient/resident safety
Privacy and confidentiality
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Talbot House Residential Care Home

Details of people who shared their views

Number of people who shared their views
14
Does this report feature carers?
Yes
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