GP websites survey report

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Summary of report content

Healthwatch Portsmouth conducted a survey to follow up on recommendations they made in 2020 about GP practice websites and investigate the ease of accessibility of information on practices websites within the Portsmouth Primary Care Network.

The key findings include:

  • Nearly all the websites reviewed (92%) were found to be welcoming on first impression.
  • 31% of website homepages did not contain information on Covid vaccinations.
  • 62% of websites did not have differing language formats and translations.
  • There is still a high regulatory breach (85%) of GP surgeries’ non-compliance with NHS regulations relating to proof of ID needed to register at surgeries.
  • Only one third of websites (31%) published information on how to make a complaint. However, information on how to book an appointment was easily found.
  • Several Healthwatch volunteers did not feel confident enough in selecting the best services to get help, based on the information provided on GPs website, and said they would not visit a GP website if they needed an NHS Service.

Based on their findings, Healthwatch have made recommendations to further improve local GP practice websites.

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General details

Local Healthwatch
Healthwatch Portsmouth
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Complaints
Written information, guidance and publicity
Accessibility and reasonable adjustments

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Portsmouth Primary Care Network

Details of people who shared their views

Number of people who shared their views
13
Does this report feature carers?
No
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0
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