Perceptions of health inequalities in Milton Keynes

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Summary of report content

Healthwatch Milton Keynes conducted a survey to explore people’s perceptions of health inequality. They wanted to explore whether people understood what health inequalities are; what health inequalities people experience when trying to access health and social care services and, what would people like to see the health and social care system do to reduce the inequality.

Healthwatch found six common experiences of inequality across the groups they surveyed:

  • Having to have several appointments with a GP to receive the right diagnosis, treatment and care because of language barriers, having a strong accent.
  • Experiences of feeling judged or having health and wellbeing experiences and needs being dismissed as mental health issues or stemming from autism.
  • Experiences of challenges in being listened to by health professionals as an expert of their own body, receiving correct diagnosis and support.
  • Challenges receiving the right assessments and support.
  • Poverty impacts on access to health services (transport), healthy food and dental care.
  • Difficulty in getting the right information and advice from healthcare professionals.

There are recommendations in the report, from people and from Healthwatch, to help providers address the issues around health inequality.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Communication with patients; treatment explanation; verbal advice
Diagnosis
Health inequality
Written information, guidance and publicity
Accessibility and reasonable adjustments
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
none
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants
Inpatient care/General inpatients
Adult social care, including care packages and social workers
Home care/domiciliary care including personal assistants and personal budgets
Care home
Patient Transport and NEPTS

Details of people who shared their views

Number of people who shared their views
52
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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