The Experience of Health, Care and Community Services
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Healthwatch Harrow report on the experiences of health and social care in 2024. During this period they heard from 979 people.
Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement, communication and support. Service access remains as a leading negative topic.
Satisfaction has improved marginally by 1%, standing at 86% positive, 13% negative and 1% neutral. Complaints are down by 4% on user involvement and by 3% on support, while up by 1% on communication.
Comments suggest satisfaction has improved by 1%, standing at 90% positive and 10% negative. People continue to report good levels of quality and empathy across services.
Satisfaction has improved by 3% this quarter, standing at 66% positive, 33%negative and 1% neutral. Complaints are down by 5% on ability to book appointments, while up by 2% on telephone access
Satisfaction with GP services is at 81% positive, 18% negative and 1% neutral, comments suggest. 541 people comment on GP services. Feedback suggests good quality, compassionate treatment and care, with good levels of involvement and support. Ability to book appointments, waiting times, telephones and administration remain as leading access related issues.
According to comments, sentiment about dentists is 92% positive and 8% negative. 333 people comment on dentists, with accounts of excellent treatment, care and customer service recorded. Good levels of information and involvement are also reported.
Feedback about Northwick Park Hospital suggests sentiment is 52% positive, 47% negative and 1% neutral. 83 people comment this quarter, with compliments on the levels of involvement and support received. According to feedback, patients would like greater levels of communication and reduced waiting times.