Enter and view: Orchard Manor

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire undertook an enter and view visit to Orchard Manor View on 13 February 2025.

The home is a well-maintained, spacious home with a welcoming hotel-like entrance and easy access to a wraparound garden. It offers a range of lounges, including a quiet lounge and a sensory room, as well as well-equipped spa bathrooms. Residents enjoy personalised rooms with ensuite bathrooms and access to the garden. The home provides a varied menu catering to different dietary needs, and meals are served in a bright, welcoming dining area. 

There is a good focus on resident care, with staff actively engaging with residents, keeping care plans up-todate, and offering tailored activities. Residents have access to health professionals, including a GP, chiropodist, and dental care. The home also promotes an open environment, seeking feedback through regular meetings and offering a welcome pack with important information for residents and their families.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
3
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