Enter & View: Oatlands Care Ltd

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Summary of report content

Healthwatch Bromley undertook an announced Enter and View visit to Oatlands Care Ltd on 11 August 2021. They spoke to 3 residents, 5 family members and 9 staff.

 

The report looks at:

 

  • The building
  • Accessibility
  • Environment within the home
  • Facilities
  • Support for residents with dementia
  • Feedback from residents
  • Covid-19 protocols
  • Feedback from family and friends
  • Feedback from management and staff
  • Activities

 

The report contains 6 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
17
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Yes
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