Enter and view: Vaccination hub Chipping Norton health centre
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Healthwatch Oxfordshire undertook an announced Enter and View visit to the Covid-19 vaccination hub at Chipping Norton Health Centre on 1 December 2021, as part of a project to understand the health and social care experiences of people living in and around Chipping Norton. They spoke to 56 people.
Comments from patients were overwhelmingly positive about the organisation, safe environment, and efficiency of the programme. Praise was given to all staff and volunteers for their care and hard work and positive attitudes.
The centre had a good learning culture. Management listened to staff, and changes happened quickly following feedback to improve the patient experience and process as a result.
The environment was calm and well organised with a reassuring hum of activity. The patient journey from arriving on site was smooth, with clear directions and supported by marshals on entering the building and throughout. Staff and volunteers were accessible, friendly, and easy to talk to - always offering support and direction to patients.
Patients with mobility issues were guided smoothly and offered support; there was a one-way system throughout the building. Generally, staff and volunteers reported being well trained and supported, with good levels of information to enable them to carry out their role.
The report contains 5 recommendations and a response from the service provider.