Dorset County Hospital A&E: people's experiences

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Summary of report content

Healthwatch Dorset undertook research to understand the needs and expectations of people who use A&E, to help make the services better now and to inform the plans for a new modern Emergency Department at the Dorset County Hospital as they develop the site over the next five years. Analysis of their evidence suggests that:

  • Almost three quarters of people rated their experience as ‘very good’.
  • People found A&E staff kind, caring, professional and organised.
  • Waiting times were quick but there was good communication and patients were kept fully informed.
  • Patients were offered further support, and the information and aftercare met their needs.
  • Suggestions for further improvement included improved reception staff attitude, better navigation and signposting, improved facilities and greater confidentiality and privacy for patients.

Healthwatch have made six recommendations to improve patient experience in A&E.

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General details

Local Healthwatch
Healthwatch Dorset
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Triage and admissions
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Referrals
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
None
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Name of service provider
Dorset County Hospital

Details of people who shared their views

Number of people who shared their views
256
Age group
All
Gender
All
Does this report feature carers?
No
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