Access to health and social care services in Sheffield: Key issues from February 2022

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Summary of report content

Healthwatch Sheffield report on key issues in their feedback during February.  During this period they heard from 67 people.

This month, they largely heard more detail about recurring themes – difficulty getting through to GPs on the phone, struggles to access NHS dental care even when people are in pain, and people having hesitations about the NHS complaints process. They also heard mixed experiences of hospital care.

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General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Complaints
Remote appointments and digital services
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
67
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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