Enter and View: Outpatients unit - Chipping Norton War Memorial Community Hospital
Download (PDF 107.23 KB)Summary of report content
Healthwatch Oxfordshire undertook an Enter and View visit on 23 November 2021 to the Chipping Norton Outpatient Department as part of a project on the health and social care experiences of people living in and around Chipping Norton. The unit supports a variety of clinics from different providers. They spoke to 8 people in total.
The Outpatient Unit serves Chipping Norton and the surrounding villages. People came from as far as Milton Keynes and Aylesbury as they liked the free parking and less traffic.
The unit is run by a dedicated staff team who aim to deliver excellent care by working together. In general, patients feel well informed and happy with the care they receive. Comments from patients were overwhelmingly positive about the outpatient unit, attractive and safe environment, efficiency of the services, and the attitudes of staff. The environment was calm with a reassuring hum of activity.
The patient journey from arriving on site was smooth, with clear directions and support from the staff. Staff were accessible, friendly, and easy to talk to - and always offering support and direction. Patients with mobility issues were guided to the lifts; and a fold up wheelchair was available at the reception to use.
Improving communication with patients may help them to engage and enable them to give feedback on care system. Clear signage is implemented inside the building with social distancing in place.
The report contains 7 recommendations and a response from the provider.