Enter and view: Shirley Gardens

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Summary of report content

Healthwatch Ealing undertook an announced Enter and View visit to Shirley Gardens on 2 June 2021. They agreed to conduct a series of three Enter & View visits to Mental Health Hostels in the borough. They wanted to review how the service was being run, the delivery of service and the quality of support provided to residents. They spoke to 4 people in total.

Overall, Shirley Gardens is a well-run service. It’s clean and very well maintained and during the visit, Enter and View representatives witnessed staff being friendly and attentive towards residents, treating them with dignity and respect. Staff were open about their experiences at Shirley Gardens. The staff were positive about the service but, felt some improvements could be made about how the service operates during COVID-19 pandemic. One resident spoke highly about the service, the management and staff.

The report contains 6 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Ealing
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Other
Assisted living/Extra Care housing services/Supported housing
Name of service provider
Support for Living Ltd

Details of people who shared their views

Number of people who shared their views
4
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Mental health condition
Does this report feature carers?
Yes
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