Enter and view: Collette House
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Healthwatch Ealing undertook an announced Enter and View visit to Collette House on 14 July 2021. They agreed to conduct a series of three Enter & View visits to Mental Health Hostels in the borough. They wanted to review how the service was being run, the delivery of service and the quality of support provided to residents. They spoke to 14 people in total.
Overall, the Enter and View visit to Collette House was positive. It is a clean and well-maintained environment, with excellent facilities.
The service is run by knowledgeable, experienced, engaging and friendly staff. The staff interviewed spoke very highly of management indicating that they felt supported and heard. Overall, members of staff were happy with their experience of working at Collette House. Collectively, staff had participated in a wealth of training and development activities and were well-versed on how to best support and empower residents whilst effectively managing the practicalities of the service such as the handover procedure, handling safeguarding issues and managing crises were they to ever arise.
Six residents provided feedback on their opinions and experiences of living at Collette house, with most individuals stating that they felt happy and safe at the residence and that members of staff listen to them, encourage them, and treat them with dignity and respect.
Staff members and Collette House residents were happy with the way that the COVID-19 pandemic had been handled at the residence and although some individuals indicated that they felt more isolated and that they hadn’t received enough information, the feedback seems to suggest that management and staff were able to successfully adapt to the change in service.
The report includes 7 recommendations.