Ageing Well report
Download (PDF 3.04 MB)Summary of report content
Healthwatch Cornwall was commissioned by Cornwall Partnership Foundation Trust to review the Urgent Care Response pilot they are delivering as part of the Ageing Well Programme. They interviewed 36 people, including 18 patients and carers and 18 staff.
The majority of patients, carers & relatives in all Integrated Care Areas initially contacted their GP with their concern. This result is expected as the Urgent Care Response pilot is not yet heavily promoted amongst all services who can refer across all areas.
There were conflicting results from patients, carers & relatives regarding time responsiveness of Urgent Community Response, compared with the views of employees. Acute loss of self-independence or mobility were the main reasons for requiring an Urgent Care response.
Most patients, carers & relatives felt they got the help or care they needed at the time of the UCR intervention in most areas. Most patients, carers & relatives felt partly or fully involved in care decisions in most areas.
The majority of patients, carers & relatives felt they were not advised of next steps or aware of who they had received treatment or care from.
Sourcing and securing care is a concern across all areas, as is the impact of this on carers of patients.
In the main, patients, carers & relatives were very satisfied or satisfied with the care received at the time of UCR intervention.
The report contains 10 recommendations