Fairfield General Hospital Signage Visit report

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Summary of report content

As a part of the programme of improvement Healthwatch Bury worked alongside the Northern Care Alliance to evaluate and improve the public and patient experience in September 2021. They visited the Northern Care Alliance Fairfield General Hospital site on 22 September 2021 to assess the existing signage from the patient’s perspective at the request of the Patient Experience Lead.

They found that:

  • Some of the signage appeared unclear or difficult to follow
  • A hospital site map was not visible for patients near the main entrance
  • The majority of patients still used the Main Entrance
  • Better route planning was needed for people with mobility issues
  • Volunteers are available for support in wayfinding, but don’t have the appropriate tools to offer the best experience
  • There was a discrepancy between the patient letters and signage
  • Patients are turning up in the hospital for urgent care services
  • Some hand sanitisation facilities near the main entrance were not in good working order

The report contains 10 recommendations to improve signposting and signage at the hospital.

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General details

Local Healthwatch
Healthwatch Bury
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Name of service provider
The Northern Care Alliance

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Not known
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