Access to Primary Care Report: September - December 2024

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Summary of report content

Healthwatch Knowsley report on feedback they received during the period September to December 2024 on primary care services.  During this period, they heard from 288 people.

The report looks at:

  • Themes in the data
  • Ratings of individual services
  • Sentiment
  • An overview of GP services, dental services and pharmacy

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Cost and funding of services
Diagnosis
Medication, prescriptions and dispensing
Quality of treatment
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Optometry services/opticians
Pharmacy

Details of people who shared their views

Number of people who shared their views
288
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