GPs and Primary Care Networks

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Summary of report content

Healthwatch Waltham Forest analysed its 2021 feedback about GPs by PCN.  They looked at the experience of 836 people.

The report looks at feedback by PCN on the following themes:

  • The proportion of positive feedback
  • Telephone access
  • Administration
  • Waiting list
  • Appointment booking
  • Online systems
  • Staff attitude
  • Support
  • Advice/information
  • User involvement
  • Quality

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General details

Local Healthwatch
Healthwatch Waltham Forest
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
836
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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