North Tees & Hartlepool and South Tees Foundation Trusts Group Model: Community Research

North Tees & Hartlepool and South Tees Hospitals NHS Foundation Trusts have formed a ‘Group Model’ under the name University Hospitals Tees to improve healthcare delivery across Tees Valley, North Yorkshire, and County Durham. This report, led by the Healthwatch Tees Valley Network, summarises community engagement findings based on feedback from patients, carers, and the wider community.

Key Themes:

•  Positive experiences were reported, but long waiting times and communication issues caused frustration.

• Buildings and equipment were perceived as outdated, with concerns about cleanliness and uncomfortable waiting areas.

• Challenges included long waits, parking difficulties, and limited public transport. Digital tools were valued but not universally accessible.

•  Reducing waiting times, improving communication, and making services more accessible were key priorities for the public.

Service priorities:

• Faster emergency care and reduced waiting times.

• Improved access to essential services in all local hospitals.

• Modernised facilities for children, women, and mental health services.

The report had six key recommendations, along with details about how they will be measured/achieved: 

1. Ensure consistent, high-quality care across all hospitals.

2. Modernise hospital spaces to enhance patient comfort.

3. Reduce waiting times in emergency and surgical services.

4. Improve transport options and accessibility for rural areas.

5. Improve digital accessibility for booking and information tools

6. Strengthen communication so patients are fully informed about their care.