GP Access - Beacon Medical Group Ivybridge surgeries
Download (PDF 744.6 KB)Summary of report content
Healthwatch Devon, Plymouth and Torbay produced a report to explore issues around accessing GP Services from Beacon Medical Group services in Ivybridge. A survey ran in September 2021 and was completed by 347 respondents.
Key findings
- 94.1% of respondents who had called the surgery in the last four months felt they waited in a queue for a long time to speak to someone; of these respondents, 54.3% said they waited longer than 30 minutes.
- 42.5% of respondents found the online consultation process “not easy” or “not so easy” to use, and 35.5% found using it “easy” or “fairly easy.” 33.6% found other online services (e.g. booking appointments, repeat prescriptions) “not easy” or “not so easy” to use and 45.1% found other services “easy” or “fairly easy” to use.
- After using the surgery’s online consultation process, 65.1% of respondents said they were contacted by the time specified by the surgery and 34.9% said they were not.
- 81.2% of respondents receive information and messages from the surgery; the most common method of receiving messages is via text/SMS (94.0% of respondents). 68.8% of respondents felt that communications from the surgery met their needs and 31.2% felt they did not.
Some action points were recommended in the report.