Virtual Visit to Rossmere Park Care Centre
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Healthwatch Hartlepool carried out a virtual visit to Rossmere Park Care Centre to gain insights into the impact the pandemic has had on the delivery of care and to gather feedback from residents, family members, and staff.
The overall impression of the care home was positive. The visiting team were impressed with the way the home had risen to the challenges and difficulties of the pandemic. Staff were provided with regular training opportunities and encouraged to develop within their roles, and morale appeared to be good.
Residents appeared to be happy and well cared for, and evidence was provided which showed that nutrition and hydration levels are regularly monitored. Feedback from family members indicated a high level of satisfaction in the care loved ones are receiving.
Understandably, the home has been unable to provide the usual level of activity for residents during the height of the pandemic but is clearly making every effort to address this as residents and almost all staff are now double vaccinated.
Concerns were raised about restrictions around visiting by both residents and family members, but it was generally recognised that these were unavoidable and family members were generally pleased with the efforts the home had made to keep them informed and involved in the care of their loved one.
No recommendations were made in the report.