Mental health crisis services for children and young people in Shropshire, Telford & Wrekin: survey report

Download (PDF 982.96 KB)

Summary of report content

Covid-19 has impacted the mental health of children and young people and has led to a greater severity of need among many and an increased demand on services at a time when they have had to adapt to working under Government restrictions and increased staff shortages. In Shropshire, Telford and Wrekin the issues were highlighted by the Care Quality Commission (CQC) inspection of the Shrewsbury and Telford Hospital NHS Trust (SaTH) in February 2021.

Healthwatch Shropshire and Healthwatch Telford & Wrekin were asked to give these children and young people the opportunity to share their experiences and say what could have been done to improve the help they have received. Due to the pandemic, the best approach was an online survey, aimed at both children and young people themselves, but also parents/carers and professionals working with them.

67 people shared their views, including 6 young people. The report lays out numerous findings from both children and young people, parents and carers, and professionals.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Shropshire
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Triage and admissions
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Other
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Mental health crisis service
Other
Name of service provider
Shrewsbury and Telford Hospital NHS Trust, Midlands Partnership Foundation Trust, Shropshire, Telford & Wrekin Clinical Commissioning Group

Details of people who shared their views

Number of people who shared their views
0
Age group
13 to 15 years
16 to 17 years
18 to 24 years
25 to 49 years
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.