Listening Tour - Lewes and the Havens Sep - Dec 2024

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Summary of report content

This is a summary report of engagement by Healthwatch East Sussex. A listening tour was undertaken in the local area - Lewes and the Havens.

The Listening Tour uses a variety of activities to hear people’s experiences of accessing and using health and care services. This happens through surveys, discussion groups, and listening events. The feedback received is used to make recommendations to health and care partners to support positive changes to local services.

A total of 64 people were enaged. 13 people completed a survey. There were also 32 people engaged in group discussions. 

During the outreach work the following topics were heard about:

  • Health and Wellbeing
  • Primary Care
  • Social Isolation
  • Social Determinants and Equality 

During the listening event the following areas were covered:

  • Accessing Primary Care
  • Social Isolation  
  • Social Determinants of Health and Wellbeing 

There are no recommendations in this report.

There are follow up actions in this report. These can be found at the end of the document.

 

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General details

Local Healthwatch
Healthwatch East Sussex
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
Engagement event
General feedback
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
64
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