Quarterly report - July to September 2021

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Summary of report content

Healthwatch Wiltshire report on their achievements in Q2 2021/22.  During this period, they:

  • Published 3 reports
  • Carried out visits to the Great Western Hospital, Swindon
  • Launched surveys on LGBTQ+ services for young people and Medequip’s community equipment service
  • Announced their Community Cash Fund winners
  • Received feedback from 253 people about their experience of services
  • Attended 26 meetings
  • Gave help to 128 people

 

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General details

Local Healthwatch
Healthwatch Wiltshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Adult social care, including care packages and social workers
Emergency department (inc A&E)
NHS 111
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Equipment services (including wheelchairs, incontinence, home adaptations)

Details of people who shared their views

Number of people who shared their views
253
Age group
All
Gender
All
Is the gender identity of people in the report the same as the sex they were assigned at birth?
No
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Not known
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