Q3 Patient Experience Report

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Summary of report content

This is a summary report from Healthwatch Hounslow. The report is part of an ongoing series which summaries ongoing patient experience work.

There were a total of 1,219 pieces of review shared and 52 visits to local venues.

There are general summaries across multiple service areas, and a special feature on GPs and Hospital services.

There are recommendations in this report. They mostly relate to a need for better more timely access to services, communication, and reducing waiting times.

There are no follow up actions in this report.

 

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General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
Engagement event
General feedback
Survey

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated
Optometry services/opticians
Pharmacy

Details of people who shared their views

Number of people who shared their views
1219
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