Impact report: Fighting health inequalities

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Summary of report content

Healthwatch Birmingham report on the impact of the research and influencing work they have undertaken on health inequalities.  Following their November 2020 report on the local Somali community’s access to health care, they’ve worked with local health services to improve access.  Specific outcomes include:

Birmingham Women’s and Children’s NHS Foundation Trust has recruited a Patient and Families Ambassador for Inclusion and Diversity to ensure staff have access to the latest information on equalities and inclusion. The trust has also included Somali specific cultural awareness training as part of a wider Cultural Insight project.

Black Country and West Birmingham NHS Clinical Commissioning Group has co-produced a cancer awareness video with people from the Somali community.

University Hospitals Birmingham NHS Foundation Trust held focus groups with Romanian and Urdu/Mirpuri speaking communities to improve the health information that the trust shares with them

Birmingham City Council has begun running ESOL classes supporting women navigating public services, including healthcare.

Birmingham Community Healthcare NHS Foundation Trust engaged participants from Healthwatch Birmingham’s study in its ‘Diabetes Project: Somali Community’ to gain better understanding of cultural factors which impact on diabetes management. The trust also involved participants in Allied Health Professionals (AHPs) Day 2021 activities informing young people about career opportunities within the NHS.

The Royal Orthopaedic Hospital NHS Foundation Trust has translated PALS and complaints leaflets and posters into the top five languages spoken by patients.

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General details

Local Healthwatch
Healthwatch Birmingham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Written information, guidance and publicity
Accessibility and reasonable adjustments

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Ethnicity
Asian / Asian British: Any other Asian / Asian British background
Black / Black British: Any other Black / Black British background
Mixed / Multiple ethnic groups: Any other Mixed / Multiple ethnic groups background
White: Any other White background
Black / Black British: African
Asian / Asian British: Bangladeshi
Asian / Asian British: Pakistani
Sexual orientation
Not known
Does this report feature carers?
Not known
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