Healthwatch Hull Intelligence Report - September 2021

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Summary of report content

In September 2021, Healthwatch Hull gathered 40 experiences of local Health and Social Care services. The experiences they recorded related to the following areas: Care Homes, Dentistry Practices, GP Surgeries, Hull Royal Infirmary, Mental Health Services.

Most comments this month were in relation to Primary Care (GP and Dentistry) which had 23 pieces of intelligence and 30 compliments, followed by Social Care (Care Home and Home Care) which had 2 pieces of intelligence and 9 compliments

Much of the intelligence about GPs related to face to face access and long delays in getting through on the phone, including triage by receptionists.

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General details

Local Healthwatch
Healthwatch Kingston Upon Hull
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Diagnosis
Other
Caring, kindness, respect and dignity
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Other
Care home
District nurse and community nursing

Details of people who shared their views

Number of people who shared their views
40
Age group
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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