Hearing Loss and Deaf Friendly Practice Charter
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Healthwatch Norfolk and the Norfolk and Waveney Clinical Commissioning Group compiled research that has demonstrated the need for changes to improve accessibility and consultations for patients who have hearing loss or are Deaf. These changes would improve the patient experience of making and attending GP appointments.
This Hearing Loss and Deaf Friendly Practice Charter suggests ways in which GP practices can reduce variations in accessibility ensuring those affected by hearing loss are considered across all aspects of primary care activity, including making appointments, attending consultations, and receiving continued care. It was guided by the toolkit developed by the Royal College of General Practitioners (RCGP) and Royal National Institute for Deaf People (RNID) and developed for Norfolk GP practices. The Charter identifies seven areas that GP surgeries need to recognise and address to become a Hearing Loss and Deaf Friendly Practice.
These are:
- Hearing Loss Awareness Training
- Accessibility
- Communication
- Patient Records
- Digital Technology
- Mental Health
- Covid-19