Enter and View Report: Bletchley House

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Summary of report content

Healthwatch Milton Keynes undertook an enter and view visit to Bletchley House in April 2021.  They spoke to 5 residents and one member of staff.

The report looks at:

  • The state of the premises
  • Staff interaction and quality of care
  • Social engagement and activities

The report contains 3 recommendations and a response by the provider.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
GCH (Midlands) Ltd

Details of people who shared their views

Number of people who shared their views
6
Age group
65 to 79 years
Gender
Women
Sexual orientation
Not known
Does this report feature carers?
No
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